Privacy Policy
How we collect, use, and protect your information.
Last updated: August 5, 2026
Sunnyvale Physical Therapy, PLLC ("Sunnyvale," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sunnyvalenyc.com or interact with our clinics located in Ridgewood and Forest Hills, Queens, New York.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
Information you provide directly
- Contact information (name, email address, phone number)
- Appointment requests and scheduling information
- Insurance information you voluntarily submit
- Questions or messages submitted through our contact form
Information collected automatically
- Browser type and version
- IP address and approximate geographic location
- Pages visited and time spent on our site
- Referring website
- Device type (desktop, tablet, mobile)
2. How We Use Your Information
We use the information we collect to:
- Respond to appointment requests and inquiries
- Verify insurance eligibility before your first visit
- Communicate clinic hours, locations, and relevant updates
- Improve our website and the patient experience
- Comply with applicable laws and regulations
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.
3. HIPAA and Protected Health Information
As a healthcare provider, Sunnyvale Physical Therapy is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) — including medical records, treatment information, and billing data — is governed by our separate HIPAA Notice of Privacy Practices, which is provided to all patients at their first visit and available at our clinics upon request.
This website does not transmit PHI. Please do not submit detailed medical information through our website contact forms.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may configure your browser to refuse cookies; doing so may limit certain functionality. We do not use cookies to track your activity across other websites.
5. Third-Party Services
Our website may include links to or integrations with third-party services (such as Google Maps). These services have their own privacy policies, which we encourage you to review. We have no control over and assume no responsibility for the content or practices of third-party sites.
6. Data Retention
We retain contact form submissions and appointment request data only as long as necessary to fulfill your request or comply with legal obligations. Medical records are retained in accordance with New York State healthcare regulations.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.
8. Children's Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Your Rights (New York Residents)
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal obligations
- Opt out of any marketing communications at any time
10. Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised version on this page with an updated date. We encourage you to review this policy regularly.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Ridgewood: 56-30 Myrtle Ave, Ridgewood, NY 11385 · (718) 400-7500
- Forest Hills: 116-24 Queens Blvd, Forest Hills, NY 11375 · (718) 275-4700
- Email: info@sunnyvalenyc.com
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